Mapping Challenges
Managing return orders across the U.S. with thousands of reps in the field is an operational feat that brings up complex logistics challenges Sharetown must tackle. The sales management team needs to see Sharetown's service coverage areas to manage order load, proactively identify bottlenecks in the areas they service, and decide where to invest in more coverage. The recruiting team needs to onboard new field reps that continue to expand their nation-wide service coverage.
Mapping the service coverage along with data for all of their field reps was becoming a pain point for the Sharetown team. Before trying Felt, the tool being used was slowing them down. When they tried loading their datasets the product would lock up, causing delays in answering these business critical questions.